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When we contact the customer care department, we did not have to wait in order to speak with a representative. When the representative answered the call, they were upbeat.We asked if the company provided information regarding online ordering, gift cards or the restaurants.Also includes Rick's radio interviews with experts on destinations covered in this itinerary • Rick Steves Travel Store credit to use toward guidebooks for your trip • Guaranteed tour price, locked in the moment you make your deposit • Optional single supplements — this tour has a limited number of private rooms for solo travelers for an additional fee • Tour alum discount of for each tour you've taken prior to 2018 • 50% discount on a consulting appointment with our in-house experts to assist with your pre- or post-tour travel plans • Flexibility should you need to transfer, or cancel/interrupt your tour • Costs not covered: As this is not a guided tour, you will be responsible for the cost of all your lunches, dinners, drinks, admissions, sightseeing, and non-group transportation. See our Tour Conditions for important details regarding everything listed above.Welcome to Paris, one of the world's most thrilling cities!We cut the stress by providing comfortable rooms in centrally located hotels, private bus transportation from city to city, and a Euro-savvy tour manager to advise you along the way. • This is an "un-guided" tour — giving you the freedom (and responsibility) to manage your daily sightseeing schedule and meals • A small, friendly group of 24–28 people will share our big, comfy bus during the trip, but not do organized sightseeing together • A Rick Steves tour manager will coordinate the group's transportation and hotel arrangements, and provide advice for sightseeing, meals, etc.
One goal of the company is to enhance the customer experience.We sent a email asking for the hours of the customer support division.This information was not available as we searched the website.You could also explore what's above the opposite side of the valley, ride a gondola lift to the top of the 10,000-foot Schilthorn, loiter in the thin air, and then hike down.Closer to the valley floor, you can witness the roaring, thundering, crashing, splashing display of nature's awesome power in Trümmelbach — a series of subterranean waterfalls that plunge hundreds of feet into darkness behind the valley's cliffs. Today's drive is a good time to catch up on your journal, listen to music, curl up with a good book, or just sit back and enjoy views of pristine mountains and sparkling lakes as we make our way into the heart of Bavaria.